Terms of service

Last updated: May 10, 2026

These Terms of Service apply to your access to and use of the Twingle website and to orders placed through our store. By using our website or placing an order, you agree to these terms.

Business information

Store name: Twingle
Operated by: Nakshatra Celestial Group
Registered address: Greenly, Kolar, Mylappuram, Malappuram, Kerala, 676519, India
Udyam registration number: UDYAM-KL-09-0097190
Email: support@twingle.in
Phone/WhatsApp: +91 8921-955720
Support hours: Monday to Saturday, 10:00 AM to 5:00 PM

Products

Twingle sells fashion, imitation, plated, stainless steel, and curated jewellery pieces unless a product page states otherwise. Product photos are taken to represent items accurately, but colours, finish, and perceived size may vary slightly due to lighting, screen settings, and handmade or batch differences.

Pricing and availability

Prices are shown in Indian Rupees unless stated otherwise. We may update prices, offers, and product availability without prior notice. Placing an order does not guarantee acceptance if the product is unavailable, incorrectly priced, or affected by a technical error.

Orders and payment

Orders are confirmed only after successful payment authorization or confirmed cash-on-delivery availability, where offered. We reserve the right to cancel or refuse orders suspected of fraud, incorrect information, payment failure, inventory error, or misuse of offers.

Shipping, returns, and refunds

Shipping, return, exchange, and refund terms are explained in our Shipping Policy and Refund Policy. These policies form part of these Terms of Service. Return or exchange requests are accepted only within 7 days of delivery and only if the product reaches the customer in a damaged condition.

Jewellery care

To preserve your jewellery, avoid direct contact with perfume, harsh chemicals, excessive sweat, chlorinated water, and abrasive surfaces. Store pieces separately in a dry pouch or box when not in use. Any water-resistant or anti-tarnish claim applies only under normal use and care, unless stated differently on the product page.

Use of the website

You agree not to misuse the website, interfere with checkout, copy content without permission, attempt unauthorized access, or use the site for unlawful activity.

Limitation of liability

To the fullest extent permitted by law, Twingle is not liable for indirect, incidental, or consequential losses arising from use of the website or products. Nothing in these terms limits rights that cannot be excluded under applicable law.