Privacy policy
Last updated: May 10, 2026
This Privacy Policy explains how Twingle collects, uses, stores, and shares information when you visit our website, place an order, contact us, or interact with our ads and services.
Business information
Store name: Twingle
Operated by: Nakshatra Celestial Group
Registered address: Greenly, Kolar, Mylappuram, Malappuram, Kerala, 676519, India
Udyam registration number: UDYAM-KL-09-0097190
Email: support@twingle.in
Phone/WhatsApp: +91 8921-955720
Support hours: Monday to Saturday, 10:00 AM to 5:00 PM
Information we collect
We may collect information you provide directly, including your name, phone number, email address, shipping address, billing details, order details, product preferences, support messages, and any photos or videos you share for order support.
We may also collect technical and usage information, including your IP address, browser type, device information, pages viewed, cart activity, checkout activity, referring links, cookies, pixels, tags, and similar identifiers.
Payment information
Payments are processed through Shopify and/or approved payment service providers. Twingle does not store full card numbers or sensitive payment credentials on our own systems.
How we use information
- To process orders, payments, shipping, returns, exchanges, and refunds.
- To provide customer support and respond to inquiries.
- To prevent fraud, misuse, payment issues, and security incidents.
- To improve our website, products, service, and customer experience.
- To send order updates, service messages, and marketing messages where permitted.
- To measure ads, understand store performance, and show relevant ads.
- To comply with legal, tax, accounting, and regulatory requirements.
Advertising, analytics, and remarketing
Twingle may use advertising and analytics tools from platforms such as Meta, Google, Shopify, and other service providers to understand store performance, measure ads, improve our website, and show relevant ads.
These tools may use cookies, pixels, tags, device identifiers, browser information, page views, purchase events, cart activity, and similar information. Where enabled, this information may be shared with Meta, Google, Shopify, and other service providers for analytics, conversion measurement, fraud prevention, ad personalization, and remarketing.
Meta advertising tools
We may use Meta Business Tools, including Meta Pixel or Conversions API, to measure ad performance and show relevant ads on Facebook and Instagram. Meta may process this information according to its own policies and settings.
Google advertising and analytics tools
We may use Google tools such as Google Analytics, Google Ads, and Google Merchant Center integrations. These tools may help us measure traffic, understand product performance, and show ads across Google services.
How we share information
We may share information with service providers that help us operate the store, including Shopify, payment providers, courier and delivery partners, analytics providers, advertising platforms, fraud prevention tools, IT providers, professional advisors, and authorities where required by law.
Cookies and choices
Our website may use cookies and similar technologies for essential store functions, checkout, analytics, advertising, and personalization. You can control cookies through your browser settings and ad preferences through Meta, Google, and other platform controls. Blocking some cookies may affect website functionality.
Marketing communications
If you opt in to marketing messages, we may contact you by email, SMS, WhatsApp, or other available channels. You can opt out of marketing messages using the available unsubscribe option or by contacting us.
Data retention
We keep personal information only as long as needed for order handling, customer support, business records, legal compliance, fraud prevention, dispute resolution, and legitimate business purposes.
Your rights and requests
You may contact us to request access, correction, deletion, or updates to your personal information, subject to applicable law and records we are required to keep. For privacy requests, email support@twingle.in.
Children's privacy
Twingle is not intended for children to make purchases without involvement from a parent or guardian. We do not knowingly collect personal information from children where consent is required by law.
Security
We use reasonable safeguards and service providers to help protect personal information. However, no website, payment system, or online transmission is completely secure.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.
Contact
Twingle
Nakshatra Celestial Group
Registered address: Greenly, Kolar, Mylappuram, Malappuram, Kerala, 676519, India
Email: support@twingle.in
Phone/WhatsApp: +91 8921-955720